Privacy Policy

Effective Date: January 1, 2026

Yabeek is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your information when you use our reverse marketplace platform that connects customers seeking services or products with providers. We comply with applicable laws and regulations.

1. Information We Collect

We may collect the following types of information:

a. Personal Information (with consent)

• Name, email address, mobile number, and contact information
• Business details for providers (business name, category, service location coverage, logo)
• Payment details and transaction information
• Profile details provided during registration and account setup
• Service or product request details including descriptions, keywords, images, and location
• Offers submitted by providers including price quotes, delivery timelines, and notes
• Views and opinions - feedback, ratings, reviews, survey responses, and messages shared through our platform
• Transactional information - details about requests, offers, purchases, subscription plans, and timestamps
• Referral codes and referral activity
• In-app messaging content between customers and providers

b. Automatically Collected Information

• Device type, operating system, IP address, and device identifiers
• Usage data including session length, actions taken, features used, and navigation patterns
• Location data for service matching and delivery purposes
• Cookies or similar tracking technologies
• Push notification tokens and communication preferences

c. AI-Powered Matching Data

We use OpenAI API to match customer requests with appropriate providers based on:

• Keywords and descriptions provided by customers and providers
• Geographic location and service coverage areas
• Category selections and business specializations
• Request details and provider capabilities

2. How We Use Information

We use the information to:

• Facilitate connections between customers and providers through our reverse marketplace
• Match service and product requests with qualified providers using AI-powered algorithms
• Enable offer submissions, comparisons, and acceptance workflows
• Provide in-app messaging capabilities for negotiation and clarification
• Process payments, manage subscriptions (Free, Bronze, Gold tiers), and handle provider payouts
• Send notifications via push, WhatsApp, and email about new requests, offers, and messages
• Manage ratings, reviews, and feedback systems
• Operate reward and gamification systems, including points for activities
• Track referrals and distribute referral rewards
• Provide analytics dashboards for admins and providers
• Verify and approve provider accounts
• Personalize and improve our platform based on usage patterns
• Ensure security, prevent fraud and abuse
• Communicate with users about their accounts and activities
• Comply with legal requirements and resolve disputes

3. Data Sharing & Third Parties

We do not sell personal information. We may share data with:

• Other platform users as necessary for marketplace functionality (customers see provider profiles, offers, and ratings; providers see request details)
• OpenAI for AI-powered request-provider matching services
• Payment processors (Stripe) for secure transaction processing
• Communication service providers for push notifications, WhatsApp, and email delivery
• Cloud storage and hosting service providers under confidentiality agreements
• Analytics and performance monitoring services
• Law enforcement or regulatory bodies when required by law
• Business partners with your explicit consent

4. Provider Account Verification

Provider accounts require admin approval before activation. We may verify:

• Business credentials and legitimacy
• Service capabilities and coverage areas
• Contact information accuracy

This verification process helps maintain platform quality and user safety.

5. Communication and Notifications

By using Yabeek, you consent to receive notifications through:

• In-app push notifications for real-time updates
• WhatsApp messages for request and offer alerts (if enabled)
• Email for summaries, confirmations, and important updates

You can manage notification preferences in your account settings.

6. Data Security

We use industry-standard safeguards to protect your data, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Access controls and authentication measures
• Regular security assessments and updates

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Update or correct inaccurate data
• Request deletion of your account and associated data
• Opt-out of marketing communications
• Manage notification preferences
• Withdraw consent for data processing where applicable
• Export your data in a portable format

To exercise these rights, contact us at: info@yabeek.com

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records and analytics

After account deletion, some information may be retained in anonymized form for analytical purposes.

9. International Users

Our platform may be used internationally. If you access Yabeek from outside your country of residence, your data may be transferred and processed in different jurisdictions. By using our services, you consent to such transfers.

10. Bilingual Support

Yabeek provides services in both English and Arabic. This Privacy Policy applies regardless of the language you use to access our platform.

11. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified via:

• In-app notifications
• Email to your registered address
• Prominent notice on our platform

Continued use of Yabeek after changes constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Email: info@yabeek.com

Platform: Yabeek Support Center (available in-app)

By using Yabeek, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.