Terms & Conditions

Effective Date: January 1, 2026

Welcome to Yabeek. These Terms and Conditions ("Terms") govern your access to and use of the Yabeek mobile application and platform (collectively, the "Platform"). By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Definitions

• "Yabeek" or "We" refers to the Platform operator and service provider.
• "Customer" refers to users who post requests for services or products.
• "Provider" refers to users who respond to requests with offers to supply services or products.
• "User" refers to any person using the Platform, whether as a Customer or Provider.
• "Request" refers to a customer's posting seeking a specific service or product.
• "Offer" refers to a provider's proposal to fulfill a customer's request.

2. Acceptance of Terms

By registering, accessing, or using Yabeek, you confirm that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction
• You have the legal capacity to enter into binding contracts
• All information you provide is accurate, current, and complete
• You will comply with all applicable laws and regulations

3. Account Registration and Security

a. Customer Accounts

Customers can register using email and password, mobile number with OTP verification, or social logins (Google, Facebook). You are responsible for maintaining the confidentiality of your account credentials.

b. Provider Accounts

To become a Provider:

• First register as a Customer
• Apply for Provider status through the Settings tab
• Provide required business information including business name, category, service location, logo, keywords, products offering, and optimized descriptions
• Await admin approval before accessing Provider features
• Maintain accurate and up-to-date business profile information

c. Account Security

You agree to:

• Keep your login credentials confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account
• Not share, sell, or transfer your account to others

4. Platform Services

a. Reverse Marketplace Model

Yabeek operates as a reverse marketplace where:

• Customers post detailed requests for services or products
• Providers receive notifications and can submit competitive offers
• AI-powered matching connects requests with qualified providers based on keywords, descriptions, geography, and relevant details
• Customers review and compare offers to make informed decisions

b. Request Posting (Customers)

When creating requests, customers must:

• Select an appropriate category
• Provide accurate titles, descriptions, and product keywords
• Attach clear images (up to 4-5) if applicable
• Specify accurate location details for service or delivery
• Ensure requests comply with our Acceptable Use Policy

c. Offer Submission (Providers)

Providers may:

• Receive automated notifications for relevant requests based on their profile
• Submit offers including price quotes, delivery/completion time, and optional notes
• Respond to direct requests from specific customers
• Engage in in-app messaging with customers for clarification and negotiation

5. AI-Powered Matching

Yabeek uses OpenAI API to match customer requests with appropriate providers. The matching algorithm considers:

• Keywords and descriptions provided by both parties
• Geographic location and service coverage areas
• Business categories and specializations
• Historical performance and ratings

While we strive for accurate matching, Yabeek does not guarantee perfect matches and is not responsible for mismatches.

6. Communication

a. In-App Messaging

Users can communicate through secure, real-time in-app messaging. You agree to:

• Use messaging only for legitimate business purposes
• Maintain professional and respectful communication
• Not share personal contact information to circumvent platform fees (where applicable)
• Not use messaging for spam, harassment, or fraudulent activities

b. Notifications

By using Yabeek, you consent to receive notifications via:

• In-app push notifications
• WhatsApp messages (if enabled)
• Email communications

You can manage notification preferences in your account settings.

7. Provider Subscription Plans

a. Subscription Tiers

Providers can choose from the following plans:

• Free: Limited number of offers per month and basic visibility
• Bronze: Increased offer limit and moderate access to requests
• Gold: Full access, advanced analytics, priority support, and top placement in listings

b. Subscription Terms

• Subscriptions renew automatically unless cancelled
• Payment is processed through secure payment gateways (Stripe)
• Refunds are subject to our Refund Policy
• We reserve the right to modify subscription pricing with advance notice
• Downgrading or cancelling does not entitle you to refunds for unused portions

8. Payments and Transactions

a. Payment Processing

All payments are processed through Stripe for Mastercard and Visa transactions. By making a payment, you agree to Stripe's terms of service.

b. Provider Payouts

• Providers receive payments in their Yabeek wallet after successful transactions
• Providers can request withdrawals subject to minimum thresholds and processing times
• Admin approval may be required for payout requests
• Transaction history is available in the provider dashboard

c. Platform Fees

Yabeek may charge service fees or commissions on transactions. Applicable fees will be clearly disclosed before transaction completion.

9. Ratings, Reviews, and Reputation

a. Rating System

Customers can rate providers on a 1-5 star scale and submit written reviews after transaction completion. Reviews must be:

• Based on genuine experiences
• Honest, accurate, and fair
• Free from profanity, discrimination, or personal attacks
• Not incentivized or manipulated

b. Review Moderation

We reserve the right to remove reviews that violate our guidelines or appear fraudulent. Providers cannot pay for or solicit fake positive reviews.

10. Rewards and Gamification

a. Points System

Customers earn points for:

• Posting requests
• Accepting offers
• Completing transactions
• Referring new users

b. Referral Program

• Each user receives a unique referral code
• Both referrer and new user receive bonus points or credits when the code is used
• Referral rewards are subject to terms and may be modified or discontinued
• Fraudulent referral activity will result in account suspension

c. Reward Redemption

Points may be redeemed according to the rewards program terms. We reserve the right to modify or terminate the rewards program with notice.

11. User Conduct and Acceptable Use

You agree NOT to:

• Post false, misleading, or fraudulent requests or offers
• Use the Platform for illegal activities
• Harass, threaten, or abuse other users
• Attempt to circumvent our matching algorithms or security measures
• Create multiple accounts to manipulate the system
• Scrape, copy, or extract data from the Platform
• Post content that infringes intellectual property rights
• Spam requests or offers
• Engage in price manipulation or anti-competitive behavior
• Impersonate other users or businesses

12. Intellectual Property

a. Platform Content

All content, features, and functionality of Yabeek, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Yabeek and protected by copyright, trademark, and other intellectual property laws.

b. User Content

By posting content on Yabeek (requests, offers, reviews, messages, images), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of operating and promoting the Platform.

c. User Responsibility

You represent and warrant that you own or have the necessary rights to all content you post and that such content does not violate any third-party rights.

4. Provider Account Verification

Yabeek reserves the right to:

• Verify provider credentials and business information
• Approve or reject provider applications at our discretion
• Suspend or terminate provider accounts for policy violations
• Request additional documentation for verification purposes

Approval does not constitute endorsement or guarantee of provider quality or legitimacy.

14. Limitation of Liability

a. Platform Role

Yabeek is a marketplace platform that facilitates connections between customers and providers. We are NOT a party to any transaction between users.

b. No Warranties

The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

c. User Transactions

Yabeek is not responsible for:

• The quality, safety, legality, or delivery of services or products
• The accuracy of requests or offers
• The conduct or actions of users
• Disputes between customers and providers
• Financial losses resulting from transactions
• Errors in AI-powered matching

d. Liability Cap

To the maximum extent permitted by law, Yabeek's total liability for any claims arising from your use of the Platform shall not exceed the amount you paid to Yabeek in the twelve months preceding the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Yabeek, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any third-party rights
• Your transactions with other users
• Content you post on the Platform

16. Dispute Resolution

a. User Disputes

Disputes between users should be resolved directly between the parties. Yabeek may provide communication tools but is not obligated to mediate or resolve disputes.

b. Platform Disputes

Any disputes with Yabeek should first be addressed through our support team at support@yabeek.com. If unresolved, disputes will be governed by the laws of [Your Jurisdiction] and subject to the exclusive jurisdiction of courts in [Your Location].

17. Account Suspension and Termination

a. By You

You may terminate your account at any time through account settings. Termination does not relieve you of obligations for completed transactions.

b. By Yabeek

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Receive excessive negative ratings or complaints
• Remain inactive for extended periods
• Pose security or legal risks

c. Effect of Termination

Upon termination:

• Your access to the Platform will be revoked
• Pending transactions must be completed or cancelled
• Provider wallet balances must be withdrawn or may be forfeited per policy
• Earned points and rewards may be forfeited

18. Privacy and Data Protection

Your use of Yabeek is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Platform, you consent to our data practices as described in the Privacy Policy.

19. Bilingual Services

Yabeek provides services in both English and Arabic. In case of discrepancies between language versions of these Terms, the English version shall prevail.

20. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Platform. Material changes will be communicated via:

• In-app notifications
• Email to registered users
• Prominent notice on the Platform

Your continued use after changes constitutes acceptance of the modified Terms.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Yabeek regarding use of the Platform.

23. Contact Information

For questions about these Terms and Conditions:

Email: info@yabeek.com

Platform: Yabeek Support Center (available in-app)

By creating an account or using Yabeek, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.